Shipping terms

1.Our shipping service is for all countries all around the world. Please feel free to contact us by email address: info@multi-tech.com.

2. We ship on Incoterms: DDU – Delivery Duty Unpaid which means the prices are not including any taxes. You have to clear customs and pay taxes yourself. Please contact us for assistance in customs clearance. DDP - Delivery Duty Paid which means the prices including taxes.

3. We ship on the next 2 working days by SF/UPS/FedEx/DHL/TNT when we receive payment. If the magnet is not in stock, it needs 10 -15 days to produce. We will ship the magnet for you as fast as we can. If you want to cancel the order, please reply and contact us as fast as you can before we ship the parcel for you.

4. Delivery Time:
By air (7-10 working days)
By sea (35-40 working days)

Delivery time will be delayed 2-3 days if you make the orders during weekend or holidays.

5.Tax number is required when you are in EU countries.

6.We only accept order cancellation in 8 hours after your placed the order.And you have to pay 10-40USD handling fee accordingly by canceling the order within 8 hours. Otherwise, we are unable to cancel your order.

7.We only ship items to specific address. We are unable to ship to PO BOX address.

8.We will replace the damaged part of wraps during shipment. Please keep the damaged box and take pictures and videos. And then make a complaint to the shipping company to get a complaint number and send to us which can make issues solved fast.

9.If you left messages for us in your order, but we don't understand. We will hold the shipment and contact you as fast as we can.We will continue to ship the parcel for you until everything is clear.